Liliya R. Chernyakhovskaya, Natalya O. Nikulina, Anna I. Malakhova, Shamil G. Garaishin, Gulnara I. Yarmuhametova

Ufa State Aviation Technical University

Current business environment forces the companies constantly look for new ways to improve the efficiency of its activities, based on the use of information technologies, which are carefully selected, designed and configured for the needs and characteristics of a particular enterprise. Mathematical methods and simulation modelling tools are used to configure project solutions, in which quality can act business process management systems. Modeling results make it possible to distribute functions between business process participants more accurately, as well as to justify the need to implement artificial intelligence technologies at its certain stages. The article offers an approach that allows, basing on business process modeling and problem situations analysis, arising during its execution, to recommend a combination of various information and intelligent technologies that provide better business process performance. The research is carried out with the financial support of RFBR grant №19-08-00937 "Models and methods of intellectual decision making support in software project management realized on manufacturing enterprises".

business process management, simulation model, business process management system (BPMS), Robotic Process Automation, educational and research center, personnel training.